Refund policy

100-Night Sleep Trial
Your first bedding order with ettitude comes with our 100-Night Sleep Trial. Sleep on it and wash it as you normally would. If you're not completely happy, you can return it within 100 nights of delivery for a refund, exchange or store credit. Final sale items are not included. Learn more about our 100-Night Sleep Trial here.

Exchanges are always free. Refunds and store credit are free if you added Free Returns & Shipping Protection at checkout. Without it, the return shipping cost is deducted from your refund or store credit. No restocking fee applies to Sleep Trial returns.

Other returns
Items not covered by the Sleep Trial can be returned if they are unused and unwashed:

  • Within 30 days of delivery: refund, exchange or store credit.
  • 31 to 60 days after delivery: exchange or store credit only.

Refunds and store credit are subject to a $12 restocking fee (3% for orders over $401) and the return shipping cost, unless you added Free Returns & Shipping Protection at checkout. Exchanges are always free. Shipping fees paid on your original order are non-refundable.

Final sale
Final sale items are not eligible for returns. However, you can trade in any final sale item through ettitude re:new and receive $50 in credit. You can also trade in your gently used ettitude items or even bedding from other brands for recycling through re:new. This program is available for US orders only.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or incorrect, please see our faulty items FAQ.

Fair use and returns abuse
To keep the Sleep Trial fair for everyone, it is limited to one per customer. We may decline a return, limit future returns, or decline future orders if we see excessive returns or misuse of our return policy. This includes repeated trial returns using different names, emails or addresses, items returned damaged, incomplete or different from what we sent, and items not purchased from ettitude.com. If this applies to you, we will contact you for information.

If you wish to return an item purchased through a third-party retailer or stockist, please contact them directly for assistance.

For more details, visit our FAQ page.